Refund policy

We may replace or refund your item at our sole discretion, however, only if goods are delivered faulty, or not as clearly described on the website, or are different from a sample shown to you according to the Australian Consumer & Competition Act requirements. On the occasion you have received a damaged or incorrect item, please email us within 24 hours of the delivery of the goods to info@suki-la.com or call us on 0427992760 with a description and photos of the damage or issue, so we can discuss it further with you.

Once a returns request (due only to damage or an incorrect item that arrived to you)  has been authorised at our sole discretion further details will be provided regarding the returns process. 

Please note, if your return does not meet our Returns Policy it shall be returned to you & you will be liable for the return postage cost. This also is the case for any goods returned to us without pre-authorisation and return approval. Returns address is GPO Box 5222, Brisbane QLD 4001

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.